• Deposits – Bookings are only confirmed once a deposit is received. Deposits are non refundable unless prior agreement is arranged in writing with management.

• Bond – Management may ask for a bond which will be given back at the end of the trip providing that no damage has been sustained to the bus. If not bond has been taken and damage has been caused to the bus, the client will been invoiced for the cost of repairs.

• We will endeavor to send a replacement bus within an hour if a bus breaks down. If we aren’t able to continue with the transport, customer is entitled for a full refund for only that trip. Shuttle Bus 11 won’t be responsible for any additional costs incurred to the customer.

• If clients are running late a leeway of 15 minutes may be acceptable however anything over that time frame additional costs may be apply unless prior arrangement with management.

• In the event that access via the conventional route is closed due to weather conditions or the like, and you wish to be transported to your point of destination via a longer route, you shall be liable for any additional costs which are payable.

• Please note that Shuttle Bus 11 will not be liable for paying any compensation for any delays, cancellations or missed services due to unforeseeable circumstances or events beyond our control, including, without limitation, accidents suffered by third parties on the transportation route, police checkpoints, acts of terrorism or vandalism, extreme weather conditions or strikes.

• Shuttle Bus 11 accepts no liability or responsibility for any delayed or cancelled flights.

• Shuttle Bus 11 accepts no liability or responsibility for any delays caused by traffic or traffic accidents.

• When booking you must allow travelling time.